Legal

SynthoDesk End-User License Agreement

Last updated: October 21, 2026

Agreement and acceptance

By installing, accessing, or using SynthoDesk (the “Software”), you (“End User” or “you”) agree to be bound by this End-User License Agreement (this “Agreement”) between you and SynthoCore Automation Inc. (“SynthoCore,” “we,” “us,” or “our”). If you are accepting this Agreement on behalf of a company or other legal entity, you represent that you have authority to bind that entity. If you do not agree to these terms, do not install or use the Software.

About SynthoDesk

SynthoDesk is a Microsoft 365 add-in suite that automates engineering-document workflows, including calculations, drawings, and technical templates. It is available through Microsoft AppSource for corporate and enterprise customers, and through SynthoCore’s own subscription channel for individual subscribers. Unless otherwise stated, this Agreement applies to both channels; Microsoft AppSource purchases are additionally subject to Microsoft’s terms of use.

License grant

Subject to this Agreement and your active subscription, SynthoCore grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to install and use SynthoDesk on devices associated with your Microsoft 365 account, solely for your internal business purposes. The Software is licensed, not sold. Access is tied to your Microsoft sign-in; static license keys are not issued. If your subscription lapses, the add-in may stop functioning, but your documents, workbooks, presentations, and mail remain in your Microsoft 365 environment. SynthoDesk-held service data is described in our Privacy Policy.

Subscription start and billing

SynthoDesk subscriptions are purchased directly through SynthoCore. Billing starts on your purchase date and recurs monthly or yearly according to the plan selected on synthocore.ca/pricing.

You may cancel at any time at login.synthocore.ca/account/billing; cancellation stops future renewals. If you want to evaluate before purchase, you may request an invite code through synthocore.ca/contact; invite codes are issued at SynthoCore’s discretion.

EU consumers — right of withdrawal

If you are a consumer located in the European Union, you have the right to withdraw from this Agreement without giving any reason within 14 days of your purchase date (the “Purchase Date”), in accordance with the EU Consumer Rights Directive (2011/83/EU). The 14-day withdrawal period commences on the Purchase Date.

To exercise the right of withdrawal, notify us before the withdrawal period expires at info@synthocore.ca with a clear statement of your decision to withdraw. If you withdraw within the applicable window, we will reimburse you for any subscription fee charged at purchase, using the same payment method, without undue delay and no later than 14 days after we receive your withdrawal notice.

If, after purchase, you explicitly request that performance of the service begin immediately and acknowledge that you will thereby lose your right of withdrawal once the service is fully performed, your right of withdrawal will be extinguished upon full performance of the service.

Canadian consumers — affirmative consent

If you are a consumer located in Canada, your subscription will not be purchased without your affirmative consent. Before purchase, you will be presented with a clear disclosure of the recurring charge amount, billing frequency, and cancellation terms, and you will be required to confirm your agreement before any fee is applied. You may decline at that point and no purchase charge will be applied. After providing affirmative consent and purchasing, you may cancel at any time to stop future renewals.

Restrictions

You may not: (a) sublicense, sell, resell, transfer, assign, or otherwise distribute the Software or access to it; (b) modify, translate, adapt, or create derivative works of the Software; (c) reverse engineer, disassemble, or decompile the Software, except to the extent expressly permitted by applicable law; (d) use the Software to build a competing product or service; (e) remove, obscure, or alter any proprietary notices or labels on or in the Software; or (f) use the Software in any manner that violates applicable law or infringes the rights of any third party.

Intellectual property

SynthoCore and its licensors own all right, title, and interest in and to the Software, including all associated intellectual property rights. Nothing in this Agreement transfers ownership of any such rights to you, except the limited license expressly granted above. “SynthoCore,” “SynthoDesk,” and “SynthoFlow” are trademarks of SynthoCore Automation Inc. All rights not expressly granted are reserved.

Your data

You retain ownership of your content and are responsible for ensuring you have the rights to use it. Your documents, workbooks, presentations, and mail stay in Microsoft 365. SynthoDesk stores tenant/profile records, uploaded governed content blocks and brand kits, licensing/entitlement decisions, privacy-safe diagnostics, and user-initiated linked snapshots on Cloudflare’s global network. See our Privacy Policy for the storage and processing boundaries.

We retain SynthoDesk-held data while your subscription is active. Cancellation does not automatically delete that data; automatic purge is not implemented. To request deletion, write to support@synthocore.ca. We complete deletion within 30 days of your written request and provide written confirmation. This does not delete documents, workbooks, presentations, or mail in your Microsoft 365 environment.

Professional-responsibility notice

SynthoDesk assists engineering work; it does not replace professional judgment. Calculations, documents, and any AI-assisted output produced with the Software must be reviewed and approved by a qualified professional before being relied upon for any purpose. You remain solely responsible for verifying results and for compliance with applicable standards, codes, and regulations.

Disclaimers

The Software is provided “as is” and “as available,” without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement, to the fullest extent permitted by applicable law. We do not warrant that the Software will be uninterrupted, error-free, secure, or compatible with all hardware and software environments. Nothing in this section limits statutory warranties that cannot be excluded under the law of your jurisdiction.

Limitation of liability

To the fullest extent permitted by applicable law, SynthoCore will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, goodwill, or business opportunity, arising out of or related to this Agreement or your use of the Software. Our total aggregate liability for any claim under this Agreement will not exceed the fees you paid to SynthoCore for the Software in the twelve months preceding the claim. Nothing in this section limits liability that cannot be excluded or limited under the mandatory law of your jurisdiction, including the statutory rights of EU or Canadian consumers.

Term and termination

This Agreement begins on the date you first install or access the Software and continues for the duration of your active subscription. Either party may terminate this Agreement if the other materially breaches it and fails to cure the breach within 30 days of written notice. SynthoCore may also suspend or terminate your access immediately if required by law, to prevent harm to other users, or to protect the integrity of the Software. Upon termination, the license granted under this Agreement ends immediately, but your data in your Microsoft 365 tenant remains yours.

Governing law

This Agreement is governed by the laws of the Province of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-laws principles. You agree to the exclusive jurisdiction of the courts located in Ontario for any dispute arising under this Agreement, except where prohibited by the mandatory consumer protection law of your jurisdiction.

Changes to this Agreement

We may update this Agreement from time to time. The “Last updated” date above indicates when it was last revised. We will provide notice of material changes before they take effect. Continued use of the Software after changes take effect constitutes acceptance of the updated Agreement.

Contact

Questions about this Agreement? Contact us at info@synthocore.ca.

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