Legal

Terms of Service

Last updated: October 25, 2026

Agreement

These Terms of Service (the “Terms”) govern your access to and use of synthocore.ca (the “Site”) and the products and services offered by SynthoCore Automation Inc. (“SynthoCore,” “we,” “us,” or “our”), including SynthoDesk, SynthoFlow and SynthoOps. By using the Site or our products, you agree to these Terms. If you do not agree, please do not use the Site or our products.

Who we are

SynthoCore Automation Inc. is an engineering-automation company. SynthoDesk (Microsoft 365 add-in suite), SynthoFlow (browser-based calculation platform), and SynthoOps (governed business platform) are all available as direct subscriptions at synthocore.ca/pricing. Our governed AI capabilities are in active development and are described on this Site for information only.

Use of the Site

You may use the Site for lawful purposes only. You agree not to misuse the Site, interfere with its normal operation, attempt to gain unauthorized access to any systems, or use it to transmit unlawful, harmful, or infringing content. We may modify, suspend, or discontinue any part of the Site at any time.

Subscriptions and billing

Our products are offered on a subscription basis. Subscriptions are purchased directly, billing starts on the purchase date, and charges recur monthly or yearly according to the plan selected on synthocore.ca/pricing. Direct subscriptions are billed through our payment provider, Paddle, which acts as merchant of record and calculates any applicable taxes at checkout. Corporate and enterprise customers can also license SynthoDesk per seat through Microsoft AppSource, billed on their Microsoft invoice, once SynthoDesk is published there. Prices are shown in USD, may vary by region, and may be updated from time to time. You may cancel at any time at login.synthocore.ca/account/billing; cancellation stops future renewals but does not entitle you to a refund of fees already paid except as required by law or expressly stated at purchase.

Evaluations and trials

We may issue evaluation codes at our discretion; an evaluation ends on the date shown when you redeem it and converts to nothing unless you buy a subscription. We do not currently offer free trials. If we offer one, its length, the price charged when it converts, the conversion date and how to cancel before you are charged will be shown before you enter a card, and these Terms will be updated first. One trial or evaluation is available per person and per company for each product.

Licenses and access

Subject to these Terms and your active subscription, SynthoCore grants you a limited, non-exclusive, non-transferable, revocable license to use our products for your internal business purposes. The software is licensed, not sold. Access is tied to your Microsoft or Google sign-in rather than static license keys. If your subscription lapses, a product may stop functioning; SynthoDesk documents, workbooks, presentations and mail remain in your Microsoft 365 environment, and data held by our services is handled as described in our Privacy Policy.

Your data and content

You retain ownership of your content and are responsible for ensuring you have the rights to use it. Your SynthoDesk documents, workbooks, presentations and mail stay in Microsoft 365. SynthoDesk and SynthoOps service data is processed on Cloudflare’s global network and SynthoFlow service data on Microsoft Azure; what each product stores is described in our Privacy Policy.

We keep your product data while your subscription is active. Cancelling does not automatically delete it. To request deletion of your SynthoDesk, SynthoFlow or SynthoOps data, write to support@synthocore.ca. We complete deletion within 30 days of your written request and provide written confirmation. Deleting SynthoDesk data does not delete documents, workbooks, presentations or mail in your Microsoft 365 environment.

Intellectual property

SynthoCore and its licensors own all rights, title, and interest in the Site, our products, and all associated trademarks, including “SynthoCore,” “SynthoDesk,” “SynthoFlow,” and “SynthoOps.” Nothing in these Terms transfers any of those rights to you except the limited license expressly granted above.

Professional-responsibility notice

Our products assist engineering work; they do not replace professional judgment. Calculations, documents, and any AI-assisted output produced with our tools must be reviewed and approved by a qualified person before being relied upon. You remain responsible for verifying results and for compliance with applicable standards, codes, and regulations.

Disclaimers

The Site and our products are provided “as is” and “as available,” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law. We do not warrant that the Site or products will be uninterrupted, error-free, or free of harmful components.

Limitation of liability

To the fullest extent permitted by law, SynthoCore will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, or goodwill, arising out of or related to your use of the Site or our products. Our total liability for any claim relating to the products will not exceed the amount you paid to SynthoCore for the product in the twelve months preceding the claim.

Governing law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-laws principles. You agree to the exclusive jurisdiction of the courts located in Ontario for any dispute arising from these Terms, except where prohibited by applicable law.

Changes to these Terms

We may update these Terms from time to time. The “Last updated” date above indicates when they were last revised. Continued use of the Site or our products after changes take effect constitutes acceptance of the updated Terms.

Contact us

Questions about these Terms? Contact us at info@synthocore.ca.

SynthoCore Automation Inc. · Privacy Policy · EULA · Refund Policy